Data protection

Our website is hosted by
www.ihc.at / support@ihc.at, Tel: +43 5442 68181, WhatsApp: https://wa.me/43544268181, Tullenweg 11a, 6522 Prutz, Austria
. We have entered into a data processing agreement with the provider in accordance with Article 28 of the GDPR.

Every time you visit our website, the server automatically stores information transmitted by your browser: IP address, date and time of access, page accessed, previously visited page (referrer), browser type and version, and operating system.

We require this data to operate the website securely and reliably and to detect errors or attacks. This data is not combined with any other data. The legal basis is our legitimate interest pursuant to Article 6(1)(f) of the GDPR.

The log files are only stored for as long as is necessary to fulfil the stated purposes (operation, security, fault analysis).

Our website uses cookies. These are small text files that are stored on your device.

We require technically necessary cookies for the website to function, for example to save your cookie preferences. The legal basis is Section 165(3) of the Telecommunications Act 2021 (TKG 2021) in conjunction with Article 6(1)(f) of the General Data Protection Regulation (GDPR).

We only set all other cookies, such as those used for statistics, if you have given your consent via our cookie banner. The legal basis is your consent in accordance with Article 6(1)(a) of the GDPR and Section 165(3) of the TKG 2021.

You can change or withdraw your selection at any time via the ‘Cookie settings’ link at the bottom of every page. We use Datareporter to manage consent.

You can also delete or block cookies in your browser settings. However, this may mean that certain features of the website do not work properly.

For security reasons, our website uses SSL or TLS encryption. You can recognise an encrypted connection by the padlock icon and ‘https://’ in your browser’s address bar. This ensures that the data you send to us cannot be read by third parties.

We use this data to respond to your enquiry and to provide you with a quote. The legal basis for this is Article 6(1)(b) of the GDPR (implementation of pre-contractual measures).

If a booking is made, the guest and booking data stored by Casablanca will be retained for the duration of the business relationship and beyond, in accordance with statutory retention obligations (UGB/BAO).

For online bookings, we use the booking software provided by seekda GmbH, Neubaugasse 10/15, 1070 Vienna, Austria. When you book via booking.die-seefelderin.at, seekda processes your booking details on our behalf. These include your name, address, contact details, dates of stay, room selection, special requests and payment details.

The data is used to process your booking. The legal basis is Article 6(1)(b) of the GDPR (performance of a contract). We have a data processing agreement with seekda in accordance with Article 28 of the GDPR.

Payment details are transmitted in encrypted form and processed by a certified payment service provider. We do not see any full credit card details ourselves.

Further information can be found in seekda’s privacy policy at www.seekda.com.

When you stay with us, we process your data in order to organise your stay and cater to your requirements (Article 6(1)(b) of the GDPR).

Furthermore, as an accommodation provider, we are legally obliged to collect and retain certain data (Article 6(1)(c) of the GDPR):

· Registration requirement under the Registration Act: guest register, to be retained for 7 years

· Tourist tax under the Tyrolean Tourist Tax Act: notification to the Seefeld Tourist Board, through which your Seefeld guest card is also issued

· Retention obligations under tax and company law (Section 132 of the Federal Tax Code (BAO)): invoices and accounting records, to be retained for 7 years

Once these periods have expired, the data will be deleted.

We will only pass on your data if it is necessary for your booking or stay, if we are legally obliged to do so, or if you have given your consent. Recipients may include:

· our hosting provider and IT service providers for the operation and maintenance of the website

· seekda GmbH, the provider of our booking software

· payment service providers for processing payments

· the Seefeld Tourist Board and the local authority (registration, tourist tax, guest card)

· our tax advisers in accordance with our legal obligations

· Public authorities, where we are legally obliged to do so

We have entered into data processing agreements in accordance with Article 28 of the GDPR with all service providers who process data on our behalf.

We only store your data for as long as is necessary for the relevant purpose or as required by statutory retention periods. You can find the specific retention periods in the individual sections of this privacy policy. After that, the data will be deleted.

We use Google Tag Manager, provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. We use this to manage the services integrated into our website. Google Tag Manager itself does not set any cookies and does not analyse any usage data. However, when the page loads, your IP address is transmitted to Google; it cannot be ruled out that this data may be transferred to the USA.

We only load Google Tag Manager if you have given your consent via the cookie banner. The legal basis is Article 6(1)(a) of the GDPR. You can withdraw your consent at any time via the cookie settings.

With your consent, we use Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. This enables us to see how our website is used and to improve it.

The data collected includes, amongst other things: pages visited, time spent on the site, source of the visit, device type, browser, operating system and approximate location (country, region). Google Analytics 4 does not store full IP addresses. Cookies are set for recognition purposes.

The data may be transferred to servers operated by Google LLC in the USA. Google LLC is certified under the EU-US Data Privacy Framework, for which the European Commission issued an adequacy decision on 10 July 2023.

The legal basis is your consent in accordance with Article 6(1)(a) of the GDPR. You may withdraw your consent at any time via the cookie settings. The data is automatically deleted after 14 months.

Further information: policies.google.com/privacy

The fonts used on our website are hosted locally on our server. When you visit the website, no connection is established with servers belonging to Google or other providers.

We provide a link to Google Maps for route planning. You will only be redirected to Google once you click on the link. From that point onwards, Google’s privacy policy applies (policies.google.com/privacy).

For weather and webcams, we provide a link to the Seefeld Tourist Board website (www.seefeld.com). Here too, data is only transmitted to the relevant provider once you click on the link.

On our website, we provide links to our Instagram and Facebook profiles (Meta Platforms Ireland Limited, Merrion Road, Dublin 4, Ireland). These are simply links. No data is transferred to Meta when you visit our website. Meta’s privacy policy only applies once you click on a link.

You have the right at any time to:
 

• Access to your stored data (Art. 15 GDPR)

• Rectification of inaccurate data (Art. 16 GDPR)

• Erasure of your data (Art. 17 GDPR)

• Restriction of processing (Art. 18 GDPR)

• Data portability (Art. 20 GDPR)

• Objection to processing (Art. 21 GDPR)

• Withdrawal of consent with effect for the future (Art. 7(3) GDPR)

Simply email us at info@die-seefelderin.at.

If you believe that we are not processing your data lawfully, you may lodge a complaint with the supervisory authority. In Austria, this is the Data Protection Authority, Barichgasse 40–42, 1030 Vienna, www.dsb.gv.at, dsb@dsb.gv.at.

Changes to this Privacy Policy

We will update this privacy policy if our website, our services or the legal requirements change. The current version on this page shall apply at all times.

Last updated: October 2026